Recents
powered by Google

Refund & Cancellation Policy

Transparent, Fair, and Customer-Friendly

Effective: March 2026

At TimeSaverz.in, we truly value your time and trust. Our goal is to make every home service smooth, reliable, and worry-free. However, we understand that sometimes plans change — and that's why we've created a fair and transparent Refund & Cancellation Policy for our customers.

We're here to save your time — not waste it!

Quick Navigation

  1. Scope
  2. Payment Modes
  3. Cancellation & Refund Eligibility
  4. Refund Process & Timeline
  5. Payment Made Outside the Platform
  6. Complaints & Dispute Resolution
  7. Service Provider No-Show
  8. Duplicate or Wrong Transactions
  9. Processing Delays
  10. Policy Updates
  11. Governing Law
1

Scope

This policy applies to all services booked through the TimeSaverz.in platform — including Home Services, Salon at Home, Packers & Movers, Beauty, and Home Cleaning — via our website or mobile app.

By booking a service on our platform, you agree to follow the terms mentioned in this Refund & Cancellation Policy.

2

Payment Modes

We currently accept payments through:

  • Online mode: UPI, debit/credit card, wallets, and net banking.
  • Cash on Delivery (COD): Available for select services only.
3

Cancellation & Refund Eligibility

We believe in flexible cancellation that respects your time and ours:

  • ✅ APPROVED Cancellation made 24 hours or more before the scheduled service: Full refund of the paid amount.
  • ❌ NOT APPLICABLE Cancellation within 24 hours of the scheduled service: No refund applicable, as service providers are already assigned.
  • ❌ NOT APPLICABLE Cancellation after service provider has reached your location: No refund applicable.
4

Refund Process & Timeline

Once approved, your refund will be processed back to your original payment method.

  • Refunds are typically credited within 5–7 business days, depending on your bank's processing time.
  • If you haven't received the refund within 7 days, please contact our support team — we'll make sure it's resolved promptly.
5

Payment Made Outside the Platform

For your safety, please make all payments only through official TimeSaverz.in channels. Any payments made directly to a service provider (outside the platform) are not covered under this policy.

6

Complaints & Dispute Resolution

We take customer satisfaction seriously. If you're unhappy with a service, here's how we'll help:

  1. Your concern will first be handled by our Service Team.
  2. If not resolved, it will be escalated to our Main Team Manager.
  3. Still unresolved? You can directly reach us at +91 8591934447.

We aim to resolve every issue fairly and quickly to ensure your complete satisfaction.

7

Service Provider No-Show

100% Refund Guaranteed: If a service provider fails to arrive for a confirmed booking, you'll receive a full refund, including any advance amount paid.

8

Duplicate or Wrong Transactions

In case of duplicate payments or incorrect charges, a full refund will be processed after validation.

9

Processing Delays

While we usually initiate refunds immediately after approval, bank or gateway delays may sometimes occur. TimeSaverz.in will not be held liable for such external delays — but rest assured, our support team will always assist you till it's resolved.

10

Policy Updates

We may update this policy periodically to improve transparency and customer experience. Any changes will be posted on our website and app. Continued use of our services after updates means you accept the revised terms.

11

Governing Law

This policy shall be governed by the laws of the Republic of India, and any disputes will be subject to the courts of Mumbai, Maharashtra.

Need Help?

If you have questions or need help with a refund, just reach out through our app or call us anytime:

Phone: +91 8591934447

Together, let's make every booking a smooth experience.